Support

Questions about KeepTrim, your subscription or your data. A person reads every message, usually within one working day.

Common questions

How do I restore Premium on a new phone?

Open KeepTrim, go to Settings, and tap Restore purchases. Use the same Apple Account you subscribed with.

How do I cancel?

Subscriptions are managed by Apple. On your iPhone open Settings, tap your name, then Subscriptions, then KeepTrim. Cancel at least a day before it renews.

Can I move my log to a new phone?

Yes. Your log is part of your iPhone backup, so restoring a backup to the new phone brings it with you. You can also export your data from Settings, Your data.

How do I delete my data?

In KeepTrim, go to Settings, Your data, and tap Erase everything. Because there is no account, there is nothing of yours on our servers to delete.

How do I change my band?

Open Settings, then Your plan. You can move the center of your band and change its width at any time. Your history stays as it was.

Apple Health is not updating.

Open the Health app, tap your profile, then Apps, then KeepTrim, and check which data types are turned on. You can also reconnect from KeepTrim, Settings, Apple Health.

KeepTrim is not medical advice. For questions about your medication, your dose or how you feel, contact your prescriber. In an emergency, call your local emergency number.